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No-Show & Late Cancellation Policy

MD Telehealth Platform LLC DBA Joey Med is committed to protecting yohealth information in compliance with HIPAA regulations.
By Joey Med
5 min read
Updated: January 1, 2025

No-Show & Late Cancellation Policy

You can cancel or reschedule at least 24 hours before your appointment at no cost. If you miss your visit or cancel/reschedule with less than 24 hours’ notice, a $25 fee will be charged.

What counts as a no-show?

  • Not joining your telemedicine session, or
  • Arriving in person later than a 10-minute grace period after the scheduled start time.

Time Zone

All times are in Eastern Time (ET).

Emergencies

We may waive the fee for documented emergencies—please contact us within 72 hours of the missed visit.

Authorization to Charge

By booking, you authorize Joey Med to charge $25 to the payment method on file for no-show or late-cancellation events.

Multiple Misses

Repeated no-shows may require prepayment or limit future scheduling.